GiftCard Partners Blog

Loyalty programs are an important channel for GCP to sell our gift cards into, so we thought our loyalty companies (clients) as well as our retailer audience would find this article interesting and educational. It outlines an interesting argument for integrating a holistic approach to the business, which includes loyalty, resulting in a cohesive customer experience. As a consumer, I have received offers that exclude me because I am already a loyalty member…a classic show of “the disconnect that customers feel (that) is the result of the siloed approach to loyalty programs…” Read on @ Retail Customer Experience:
Beyond a loyalty program: Using loyalty data to create a unified strategy    

Another study out this week, by the Incentive Research Foundation shows again, what the GCP team has known for years, cash incentives are not always the most effective.  According to this new research non-cash incentives such as merchandise, travel, and gift cards prove more effective than cash rewards.  Employees find them to be more valuable.  They drive more competition in today's tough economy, and are viewed as a special treat, rather than cash that could be spent on bills, or groceries.  Non-cash incentives must be used for a special occasion, whether it is a trip, or "free" merchandise purchased through a gift card. The trophy value of gift cards and other non-cash incentives is also important in today's economy.  No one wants to lose their job, or feel as though their job is in danger, these kinds of incentives serve as better reinforcement of behavior than cash.  Employees take more notice of other employees receiving non-cash incentives, rather than a check that is often included in an employees regular paycheck.   So when beginning to think about end of quarter, or end of year bonuses and rewards, think outside the "cash box."  
For more information on the Incentive Research Foundation study click here.

With all the hub bub about prepaid technologies like mobile wallets, mCerts and virtual gift cards, Ben Jackson from Mercator Advisory Group, offers us his calming and factual perspective in
“The future form of closed-loop gift cards – Reports of plastic’s demise are greatly exaggerated”. Ben examines 3 great lessons of history to temper the overstated destiny of plastic gift cards and advises “that new technologies do not always completely distance old ones”. The history lessons offer great perspective that “There will always be a place for plastic, but (the) day will soon arrive where virtual cards and mobile cards will be a necessary part of every issuer’s prepaid strategy. The task for issuers is to figure out what needs each form factor fills and tailor their program to make each work towards the best results”, states Jackson. This is great advice for issuers, retailers and merchants as they look to grow their businesses with diversity versus alienating parties via the next big technology. Source:
Payments Journal, Mercator Perspectives      

In last quarter’s
Industry Trend Report, GiftCard Partners published an article:
Are you an online retailer ...or Not?, where we investigated which of the Top 50 Retailers are accepting gift cards as payment online. We discussed the potential missed opportunities for retailers who are not taking full advantage of the online channel and getting in touch with their gift card e-retail side, especially as mobile technology gains importance in consumers’ buying choices. On September 29th, Loyalty 360 will be holding a webinar on just this topic.
Expanding Your Program’s Reach in the Complex World of E-Commerce; they will examine the role of traditional
loyalty programs in the rapidly expanding world of online commerce and the industry players that are shaping loyalty in online commerce.
Click here for the webinar overview and to register.          

It's baack, we have blogged about it before, but now it walks among us, so it seems time to revisit Google Wallet.  It is the first smart phone app, only available on a very select few smart phone models, that allows you to complete payment transactions using your phone, instead of a credit card, or the prehistoric form of payment, cash.  Google wallet is revolutionizing commerce, and how people recieve rewards.  Imagine how easy it would be for a company running a health and wellness program to simply place electronic CVS/Pharmacy gift cards in their employees' Google Wallet accounts, instead of going through the hassle of ordering physical cards, and having to have the cards activated. As revolutionizing as Google Wallet could be, it will still take time to catch on.  For one, it is not yet widely available, and it would be a bit of a stretch to say that people will switch cell phones, or even carriers for this technology.  Additionally, it remains to be seen how many consumers will actually use the technology, given that a wide margin have expressed discomfort in using mobile technology for financial purposes, give the possibilities of identity theft and hacking. Google Wallet will revolutionize commerce, and the face of the gift card industry, just not immediately.  
For more information on Google Wallet, from someone who has actually tested the technology, click here