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What do Call Center & Retail Employees Have in Common?

Call Center and retail employees have long shared several unique employee motivation challenges. Managers of both professions suffer from high turnover, training issues for primarily entry-level jobs, team morale issues, and a need to infuse the workplace with creative incentives. Call centers and retail environments share these challenges and you might think the commonalities end there…but WHO is filling these positions? “Generation-Y”.
When thinking of incentives for Gen-Y, you must choose flexible, sought after rewards for excellent teamwork, meeting individual and team goals, and meeting and exceeding training objectives. Gift cards have earned the highly coveted “best employee incentive” spot amongst rewards and incentives, as the employee is empowered to select what they want in the end. This generation requires choice, to select what they consider to be cool or needed. What are some other unique employee solutions for this generation? Check out
5 tips for training your Gen Y call center or retail sales employees and let us know what challenges you are finding when training and motivating your employees.

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Survey Says...Enter to Win a $50 Gift Card!

We are getting such great feedback; We will now draw 2 winners! Each will win a $50.00 gift card of your choice! Do you use gift cards for health and wellness incentives, employee rewards, sales incentives, fundraising, loyalty programs, consumer promotions or safety rewards? If so, we’d love to hear how you are using your gift cards. We recently offered this survey to our eNewsletter subscribers and we had a huge turn-out of responses! We hope you’ll participate in part 2 of this survey… You’ll be presented a maximum of 5 required questions. Should you complete the survey and submit your gift card usage success story, you'll be entered into our drawing for a chance to win 1 of 2  $50.00 gift cards. The drawing winners can select from The Children’s Place, Brinker (1 card for 4 great restaurants: Chili's, The Macaroni Grill, On The Border and Maggiano’s Little Italy), Charming Shoppes (1 card for 3 great fashion retailers: Fashion Bug, Lane Bryant and Catherine's) and CVS/pharmacy cards. GiftCard Partners will post the gift card usage results on our website.
Click here to take our survey and submit your gift card success story.
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