Boston Market Ramps Up Customer Services, Tony Buford, the’s brands chief operating officer said, “Like any service-oriented business, guest experience and customer service are items that we’re constantly working to perfect.” Corporate executives hit the road to visit Boston Market locations all across the U.S. as part of the program roll out in order to personally introduce employees to the new touchpoint in the program. The program focuses on five key points:
To keep track of the success of the program, Boston Market brought on Service Management Group to help executive track customer satisfaction ratings on a daily, weekly, and monthly basis stated Buford. To read more about Boston Markets vamped efforts with pleasing the customer check out the full article from QSR
here.