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3 Employee Engagement Trends to Consider in 2016

Employee engagement remains a critical part of HR programs and a big challenge going further into 2016. While every expert is discussing engagement trends, here are three trends to help you get started in boosting your employee engagement.

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Three T's to Arm Your Front Line Associates

Sometimes in the enormity of running a retail operation it's easy forget about the front line employees. These are usually the hourly wage earners who may not be the most senior employees but are the employees who have the most impact on consumer experience and can dictate how loyal your customers are. Here are 3 key components to arm your front line associates with to ensure your consumers expectations are fully met. 1.
Tools. Give store associates the tools they need to be successful. This may mean arming them with a tablet with inventory software or ensuring there is an extra manager on duty during your busiest days to keep things running smoothly. 2.
Technology. In today's ever evolving retail landscape this could mean a number of different things. It could mean having mobile devices on the floor in places where beacons are pushing messages to consumers, or having associates armed with tablets to execute mobile checkouts in areas other than the traditional cash registers. But remember it's not all about having the latest and greatest technologies. Find out what spots are weak or need improving on and the right kinds of gadgets that can help improve these areas to see success. 3.
Training. The most important thing to arm store associates with is knowledge. Equip them with the know-how to handle any situation. This builds confidence and autonomy that is usually more valuable in situational problem solving than any piece of technology or tool.
For more information on how to arm your front line store associates with the three T's and beyond head over to Loyalty360.

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Humanizing Beacon Technology to Improve Consumer Experience

Beacon technology has the potential to change the way we all shop. However, there is a "creepy" factor to knowing that stores are tracking your movements around their retail locations. So, some retailers are mixing a human element into beacon technology, and the results are surprisingly pleasant. Some retailers testing out beacons with messaging in either a native app or push messaging are using their employees as part of the beacon experience. Training employees on the beacon messaging and positioning employees in critical areas of the store allows employees to gain extra responsibility while improving the customer experience and removing the intrusive factor that beacons can present. Employee training on cutting edge technology provides professional development opportunities for your workforce and a unique chance for growth in the critical customer service area of your business. Offering small incentives like gift cards to employees who volunteer to step up and receive the training and take on extra responsibility is a great way to reinforce innovation at your organization. Think of beaconing as an opportunity to advance your workforce as well as advancing the technology in your stores. Head over to
MediaPost for more information.

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Employee Growth Builds Employee Loyalty

Employees are expecting more and more from their jobs, while at the same time employers are trying to retain employees as the notion of the "company man or woman" becomes a thing of the past. Higher salaries, free snacks, and flexible hours are great, but giving employees an opportunity to really grow and learn at work is the most compelling case for employee loyalty. Employees can leave when their positions start to feel stagnate. They get bored, they check out, and then they start to look for other opportunities to grow. A recent Canadian study reveals that 65% of Canadian employees would leave their "perfect job" for more money, to improve their career opportunities, or for a job that is a better fit for their background. This is compelling and consistent with the employee climate in the U.S. as well. Employees are looking to build their profiles, and if they find an employer who is willing to help them build that while working and contributing to the organization, their loyalty will endure. Employees won't have an opportunity to stagnate and will build themselves opportunities for advancement, while advancing the goals of their organization. For more information on how to build employee loyalty through employee growth check out this
article from the Financial Post.

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Creating Customer and Employee Loyalty

As a Massachusetts based company it has been hard to ignore the Market Basket scandal/scuffle/struggle. As the drama continues to unfold, one thing has been made clear by both Market Basket employees and customers: they are loyal. Scandal aside, organizations work very hard to try and build that kind of loyalty on either side of the cash register. Here are three ways to help build loyalty in your organization:

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