GiftCard Partners Blog

Employee activism is a new movement that goes beyond customer satisfaction and employee engagement, and is becoming an underlying foundation in successful companies.  Many employees are defending their employers from criticism and acting as brand ambassadors for their companies, both online and offline. It all begins with social media.  Many companies are intrigued about ways to enhance employee engagement, but highly concerned about an employee’s use of social media, especially during the work day.  But rather than limiting an employee’s media usage, companies should be promoting the benefits and encouraging their employees to become activists for the brand they represent. Many companies still remain somewhat skeptical, and not without reason. Reasons for caution include valid concerns about privacy, cybersecurity, productivity, and actions by rogue employees that could go viral. This behavior is the exception to the rule and most companies already take a lot of care in building their culture with people they can trust , so why not trust them to advocate as well? Here are some tips to successfully build employee activism:

Employee development isn’t a luxury, it’s a necessity. Top performers now have more options than ever, so prioritizing employee growth can be the difference between a thriving workplace and constant turnover. Yet many organizations still treat development as an afterthought, focusing solely on onboarding or annual reviews instead of creating meaningful, ongoing opportunities to grow.

Social media has become and integral part of all of our lives, whether we like it or not. Using social media to engage employees can be a great tool, it's become a staple for many Americans in their day to day routine and requires voluntary participation by definition. Here are four great ways to use social media to stimulate employee engagement, no matter your organizations size.

A company's most valuable asset is their top performing employees. Employee engagement and keeping those employees happy are the easiest way to retain those top performers. Most companies focus on finding and hiring the best talent, but the goal shouldn't stop there.  Employee engagement, keeping employees motivated and invested in the company culture, and the strategy behind it all is equally important.  Management must do more than just the "given" benefits, such as compensations, vacation, and paid lunches.

We talk a lot about employee engagement, but today let’s focus our attention on customer engagement (and as you may know, customer engagement and employee engagement correlate with each other).  The best companies know that acquiring new customers and customer retention are key to real sustainable growth, no matter what industry your company is in.  Jobs follow customers. Without your customers there would be no company. Over the last 5 years, gaining and retaining customer has been difficult and the customer base has changed dramatically.  Customers are more cautious about spending and demanding more in return. Over the next 30 years, roughly
$140 trillion in new customer spending will be up for grabs! The best companies set out to win their customers over for life. They also understand that customer engagement is not something that happens overnight. Each encounter with a customer has a chance to strengthen and even undermine a customer/company relationship. Strong customer engagement creates customers that spend more, visit more, and promote your company, all while resisting competitors and forgiving mistakes. The economic landscape has improved over the last year and companies can make significant progress in growing their customer base. Last year the greatest percentage of customers were fully engaged based on global data analysis – more than at any other point in the last 5 years.  Companies should focus on optimizing every customer interaction, create emotional connections with their customer, and constantly measure customer engagement (a good method is surveying customers either online or in-store). With meaningful data, companies can easily spot positive trends to build on and eliminate negative issues before they become problematic. Want more insight into your customers?  Download the State of the American Consumer:
Insight for Business Leaders from Gallup, Inc.
here!