GiftCard Partners Blog

Beacon technology has the potential to change the way we all shop. However, there is a "creepy" factor to knowing that stores are tracking your movements around their retail locations. So, some retailers are mixing a human element into beacon technology, and the results are surprisingly pleasant. Some retailers testing out beacons with messaging in either a native app or push messaging are using their employees as part of the beacon experience. Training employees on the beacon messaging and positioning employees in critical areas of the store allows employees to gain extra responsibility while improving the customer experience and removing the intrusive factor that beacons can present. Employee training on cutting edge technology provides professional development opportunities for your workforce and a unique chance for growth in the critical customer service area of your business. Offering small incentives like gift cards to employees who volunteer to step up and receive the training and take on extra responsibility is a great way to reinforce innovation at your organization. Think of beaconing as an opportunity to advance your workforce as well as advancing the technology in your stores. Head over to
MediaPost for more information.

Apple unveiled their forray into the already crowded mobile payments space earlier this month and it seems to have the whole industry talking about how Apple Pay and all of the other mobile payment ventures are integrating not only payments, but gift cards and gifting into consumer shopping experiences and retailers' POS. Here's the one component of mobile payments no one is talking about yet: will consumers adapt? A new study by Princeton reveals important information about how consumers feel about mobile payments. Without consumer adopting, it won't matter how many companies invest in the space or who has the best option.

Mobile payment is an increasingly popular trend. This makes a ton of sense when we look at the increase in overall mobile activity, from sales to marketing to everyday use. But when it comes to mobile payment, the steady rise is sure to affect everyone from retailers and merchants to those in the gift card business. In this
infographic, by e-complish, we can learn a lot about mobile payment trends and growth. In 2012 mobile payments only amounted to $1.5 million, but by the following year, that number had grown to $4.5 million, showing the exponential growth that the mobile payment industry is currently seeing. The U.S. and China are two of the leading countries in mobile use, meaning that they'll also be key countries for growth in mobile payments. Sixty one percent of U.S. adults own a smartphone, meaning that mobile payments will likely spread to many of those 61 percent, if they haven't already. Mobile payments crept into the payment systems and now have skyrocketed in popularity. It has been predicted that by the year 2025, as much as 20 percent of all purchases will be made on a mobile device. Because of the new trend, we're also seeing a growth in mobile payment apps and "mobile wallets." Keep your eye out for larger shifts in technology as we see more and more consumers paying for purchases on their mobile devices.  

Everyone's walked into (and presumably grabbed a coffee from) a Starbucks at least once. In many American cities you can't stand on a street corner without seeing that Mermaid logo somewhere in your 360 degree view. Starbucks has led the way in a lot of areas including employee compensation, employee training and consumer experience. Starbucks cares so much about consumer experience that they offer a full feedback loop with consumers and their app is so well designed that it has made them a (if not the) leader in mobile payments. The Starbucks app combines mobile payments and their loyalty program enables them to get consumers through the line faster, reward them for repeat purchases and streamline the consumers' checkout process. Starbucks is the mobile payments ideal, as it exists to enhance a consumers' experience at the point of sale. Setting aggressive goals to almost double their mobile payment transaction this year is what makes Starbucks an example for mobile payments across the board. Since consumers are so attached to their cell phones, bringing the check out process to their device is a great way to ensure the revenue potential skyrockets.
For more information on Howard Shultz' view on mobile payments head over to Bloomberg Businessweek.

The GiftCard Partners team is a week away from packing up again and heading to Cambridge, MA to attend the
Innovation Project. The payments industry event is sponsored by
PYMNTS.com. GCP had the opportunity to attend last year and we are looking forward to this years event. The show will attract power players from all aspects of the payments and commerce world to discuss the future of an industry that is constantly being transformed by mobile devices, the cloud, big data and emerging technologies.