In the age of social media, a constant news cycle and a constantly connected consumer base, we all know how important it is to keep customers happy. Happy customers can mean free marketing and public relations in the form of brand evangelization through social media. Unhappy customers can have the opposite effect, casting a negative shadow on your organization's brand through social media or consumer reports. Customers are happy when they have positive interactions with your brand, and when the people who represent your brand, your employees, have a positive effect on the customers. When your employees become true ambassadors and do all they can to positively represent your band to consumers your employees are happier, your customers are happier, and your revenue will grow and gain potential. The importance of happy employees directly correlates to the happiness of your consumers and the strength of therelationship your consumers develop with your brand. Using employee rewards and recognition is a great way to ensure employees represent your brand appropriately, and develop positive consumer relationships. All levels of rewards can fit into an employee rewards program. From a small denomination gift card to a retailer like Boston Market, or Burlington Coat Factory for a well handled consumer interaction, to a weekend getaway for the employee with the highest promoter score, or lifetime value assessment. Employee rewards programs can be tailored to any budget, but their value proposition will always be felt in a big way. Happy employees, happy consumers, and measurably increased revenue.
For more information on using employee rewards to ensure happy consumers check out this article from xceleration.com