GiftCard Partners Blog

Beacon technology has the potential to change the way we all shop. However, there is a "creepy" factor to knowing that stores are tracking your movements around their retail locations. So, some retailers are mixing a human element into beacon technology, and the results are surprisingly pleasant. Some retailers testing out beacons with messaging in either a native app or push messaging are using their employees as part of the beacon experience. Training employees on the beacon messaging and positioning employees in critical areas of the store allows employees to gain extra responsibility while improving the customer experience and removing the intrusive factor that beacons can present. Employee training on cutting edge technology provides professional development opportunities for your workforce and a unique chance for growth in the critical customer service area of your business. Offering small incentives like gift cards to employees who volunteer to step up and receive the training and take on extra responsibility is a great way to reinforce innovation at your organization. Think of beaconing as an opportunity to advance your workforce as well as advancing the technology in your stores. Head over to
MediaPost for more information.

In hoping to prove the value of whole grocery, Whole Foods Market is launching its first ad campaign this week. Crazy, right?

In an effort to vamp up their customer service, Boston Market has recently rolled out its new customer service initiative: Guest Service Excellence program just in time for the holidays. In a recent article from QSR, 
Boston Market Ramps Up Customer Services, Tony Buford, the’s brands chief operating officer said, “Like any service-oriented business, guest experience and customer service are items that we’re constantly working to perfect.” Corporate executives hit the road to visit Boston Market locations all across the U.S. as part of the program roll out in order to personally introduce employees to the new touchpoint in the program. The program focuses on five key points:

We always strive to make our clients proud, but many times we also get to be proud of our clients, and we like to brag about them. Last week Speedway was named in a
Market Force Information study as North America's 5th favorite convenience story. The survey considered a number of factors including fast and reliable service, locations, cleanliness, merchandise selection and many others. Speedway excelled in all categories and came in fifth overall!
The study revealed important information for convenience store chains and franchisees. While price remains a competitive factor, only 26% of respondents marked it as number one. Service and cleanliness ranked higher among consumers than price alone. One criteria made Speedway an out-and-out winner, though. Speedway came in first in the "promotions and discounts" category, which can create loyal customers and brand advocates. The fact that Speedway customers find promotions and discounts (and presumably price) a satisfaction category of importance means that they will be particularly happy to receive gift cards to either begin or continue shopping at Speedway. If your employees are Speedway loyalists, using
Speedway gift cards to promote employee engagement and rewarding a job well done can go a long way in creating trophy value and a lasting impression on your employees.  

It's a question many brands face.
How can I increase my company's gift card sales? Perhaps you already have a point-person in charge of gift cards, or you're looking to adopt a gift card strategy for the first time. Either way, the opportunity is grand.
Gift cards are a mainstay - more than half of U.S. households report receiving a gift card in the last 12 months, and 85% of those recipients redeem the cards within the same time frame. Without a focused effort and a sound, smart plan for spreading the word and increasing awareness of your gift card program, it can be difficult to reach the many potential customers likely to be interested in your offer. We just
published a free guide that covers
five of the key strategies we've used with our clients over the last several years. From optimizing your in-store and online presence to thinking more strategically about third-party relationships and B2B programs, this guide is sure to help spark some ideas. Let us know what you think!