GiftCard Partners Blog

We talk a lot about employee engagement, but today let’s focus our attention on customer engagement (and as you may know, customer engagement and employee engagement correlate with each other).  The best companies know that acquiring new customers and customer retention are key to real sustainable growth, no matter what industry your company is in.  Jobs follow customers. Without your customers there would be no company. Over the last 5 years, gaining and retaining customer has been difficult and the customer base has changed dramatically.  Customers are more cautious about spending and demanding more in return. Over the next 30 years, roughly
$140 trillion in new customer spending will be up for grabs! The best companies set out to win their customers over for life. They also understand that customer engagement is not something that happens overnight. Each encounter with a customer has a chance to strengthen and even undermine a customer/company relationship. Strong customer engagement creates customers that spend more, visit more, and promote your company, all while resisting competitors and forgiving mistakes. The economic landscape has improved over the last year and companies can make significant progress in growing their customer base. Last year the greatest percentage of customers were fully engaged based on global data analysis – more than at any other point in the last 5 years.  Companies should focus on optimizing every customer interaction, create emotional connections with their customer, and constantly measure customer engagement (a good method is surveying customers either online or in-store). With meaningful data, companies can easily spot positive trends to build on and eliminate negative issues before they become problematic. Want more insight into your customers?  Download the State of the American Consumer:
Insight for Business Leaders from Gallup, Inc.
here!

Holiday season will be quickly approaching and as gift cards are still a growing part of most retailers businesses, they will be paying close attention to their gift card business and new gift card trends for 2014. By 2016 the gift card business is expected to grow by close to $20 billion. Of course this varies by industry, but it’s not all that unusual for a retailer to see as much as 50% of their fourth quarter business come from gift cards. There are several new gift card trends that retailers need to be aware of as they begin preparing for the holiday season.

Although we all know that gift cards are nothing new, it's also clear that they're not going anywhere anytime soon. Much of their stable market has to do with the new digital trends and shifts happening within the gift card industry. With these shifts, comes a change in consumer perception of gift cards as well. Gift cards are a way for retailers to appeal to their consumers, making loyal shoppers out of many of their customers through gift card reward programs. But gift cards have also remained popular as purchases for, well, gifts. Much of this is due to convenience, especially with the growth of digital e-cards, which make it simple to purchase and send quickly and without waiting in line. For those retailers  looking to increase their gift card sales, however, they may have to offer a little something extra along with them. According to a new survey,
17 percent of consumers won't buy a gift card until they see a promotion of some sort happening along side it, and 23 percent take promotions into consideration when deciding where to buy their gift cards between competing retailers. But as anyone in retail or the gift card industry knows, no matter how the technology or promotions change, gift cards will always give customers an incentive to visit your store, a gift that's priceless.
Statistics are courtesy of Incentive -- read the full article here.

In a time when every industry has gone digital, it makes sense that companies begin to center their workforces around the increase in technology. That's why it is believed that the forward-thinking CVS Caremark has established a new IT branch devoted solely to ecommerce and SEO. According to some experts, the new group will work as the middleman between marketing and IT in an effort to take the company's digital strategy to the next level. For many brands, SEO is a very IT-owned endeavor, while for others, marketing tends to manage this side. It makes sense that companies devote someone to this branch in itself, however, to make sure that the right amount of technological and marketing emphasis are placed with the SEO efforts. It's important to note that most of this is speculation. Right now, CVS Caremark has listed six jobs related to the IT digital team, which is leading
some to speculate about this new shift in SEO management. Some also wonder where mobile falls into this game plan. Which team manages the way mobile versions of sites will run? It's an interesting shift that may change the way many large brands function down the road. Are dedicated mobile teams a trend somewhere in the industry's future?
Read the full article on Press Any Key.

Spring has sprung and the winter is finally melting away. Apparently, along with flowers shooting up toward the sky, so is consumer spending. This month, the 
LA Times published an article about the recent surge in retail sales. According to them, retail sales saw their largest growth in one and a half years during the month of March. It's the best figure seen since September 2012. "'Spring is in the air indeed,' Rupkey said. 'The economy is on firm footing today and the future looks bright,'" wrote the 
LA Times. As tax refunds come through, many experts believe that we'll only see a continuous rise in retail spending. Data showed that retail sales, with the exception of automobiles, gas stations and restaurants, went up by 0.8 percent in March over February. According to the Commerce Department, seasonally adjusted retail sales grew by 1.1 percent last month.
The growth in retail sales means good things for businesses all around. It's a sign that the economy is on the rise, as consumers are spending more freely. It's also great for those with loyalty and rewards programs, who now have bigger budgets and more customers than ever to work with. There's no doubt about it, things are looking up for all of us!
Read the full article in the LA Times.