GiftCard Partners Blog

The New York Times reports on an interesting new shape for customer loyalty programs, and it’s not as simple as just maintaining, focusing on, or improving a loyalty program. This centers around GE Capital’s relationship with Kobie Marketing to unify shoppers’ profiles, to not just track purchases and create offers and rewards based on what is paid for on plastic, but also monitoring shoppers’ retail social media interactions. The New York Times article explains, “That means they can be monitored across any platforms they might use to interact with the company, like Facebook, Foursquare or an app, and their purchases can be integrated into that profile regardless of how they pay.” The article shows how, “Membership and loyalty programs have been a part of the retail landscape for years, but they have become increasingly important as retailers vie for customers both online and in their physical stores.” An example of the importance of such programs is Sears Holdings’ rewards program, “Shop Your Way”, accounted for 70% of their 3rd quarter 2013 sales
¹. Sears Holdings’ year end results
² may have been even more disappointing WITHOUT the strong boost their loyalty program offered them. Loyalty program evolution and growth is important to retailers and merchants who continually need new and innovative ways to engage with and retain customers. Click for more of the article GE Capital to help Set Up Loyalty Programs for Retailers. Sources: 1. TNYT: GE Capital to help Set Up Loyalty Programs for Retailers 2. TNYT: Sears’s Sales Fell 9.2% in Tepid Holiday Season

We know gift cards are an effective employee gift or reward and make a great addition to an incentive program for employers. In this space we rarely talk about how effective gift cards are in driving sales for retailers. First Data just released a new study which uncovered convincing evidence that gift cards provide major advantages to retailers too.

Gift cards have been a hot topic in the news over the past few weeks. The holiday season is a big time for gift card shoppers and sellers alike. The National Retail Federation released survey results indicating that this holiday season 8 in 10 shoppers would be reaching for a gift card, totaling a spend of $29.8 billion. That’s a lot of plastic! We’ve seen gift cards used as a go-to for celebrities like Beyoncé, who handed out more than $37,000 worth in Walmart cards in Massachusetts last month to promote her new album, as damage control from companies like UPS and Amazon to apologize for late packages, and also the unfortunate side of what happens when technology goes wrong as in the case of Target’s 40,000 faulty gift cards, which were not activated properly.

The Retail Gift Card Association (RGCA) recently released their Holiday Gift Card Trend Tracker Survey results, and there are some great notes for our retail and merchant clients, and for our B2B gift card customers as well. How are retailers approaching this year’s news that consumers will spend less during the holidays  this year than last? The RGCA states, “…despite the tight wallets, there is a silver lining for many retailers: retail gift cards.” They found in their survey that 73% of consumers will spend less this holiday shopping season, while 74% will buy and give at least one, and as many as five, gift cards as gifts. GCP’s customers, B2B gift card buyers, purchase gift cards in bulk and can also be pleased with these trends. Whatever consumers are doing, B2B buyers will want to be aware of and follow suit.
  Whether you are a retailer looking for the latest gift card trends or a B2B gift card buyer, you’ll want to
check out the RGCA’s Full White Paper and Report.  

At GiftCard Partners, we have been working hard to help gift card brands navigate the complicated eGifting technology landscape in their journey to offer eGift Cards. We've found that even though retailers accept that they will find new incremental gift card sales with early adoption, they have not rushed to do so. Forbes.com reports 70% of the retailers, recently evaluated in a CashStar study, now offer digital or “eGift cards”. This is up from 60% in 2011 and 40% in 2010. This is good news for consumers as we rely more and more on technology to organize our lives, but for retailers looking to offer eGift cards in the B2B marketplace; technology is a bit more complicated. But let’s get back to the important questions retailers ask themselves of their gift card program when preparing to go digital…”should we offer eGift cards yet?” Or “should we be early adopters or should we wait for other retailers to figure it out”? Chain Store Age online offers us their
Top 6 Misconceptions About eGift Cards and debunks them. Click to read on, the rebuttals, it will surprise you! 1. “eGift Cards will only cannibalize our existing gift card sales” 2. “Fraud in eGift Cards is too pervasive” 3. “Our IT department can build this internally” 4. “The technology is unproven” 5. “Customer adoption isn't there yet” 6. “New hardware will be required in all stores”
If you are a retailer looking to “go digital” with your gift cards, Gift Card Partners can help with our RFP  Management service. We embrace the tricky work of renegotiating existing vendor relationships, and help retailers implementing new relationships, with: card supplies, processors, payment systems providers, and more.  >>Learn more about our Services Suite designed to improve your gift card program.