GiftCard Partners Blog

At this time of the year, we can’t get enough news around good deeds, especially when it involves something close to our hearts – our military servicemen. Credit Unions are typically buying gift cards in bulk as incentives to new customer incentives, but this year the Service Credit Union of Portsmouth, New Hampshire is giving for another reason. The Credit Union’s President/CEO Gordon Simmons has awarded 70 gift cards totaling $3,500 to Colonel Paul "Hutch" Hutchinson, commander

I am quite familiar with QVC; I can’t say I’ve shopped QVC, but I DO expect to have many gifts under my tree in big brown QVC boxes for Christmas. In fact, approximately 99.9% of all gifts given to me by my parents since about 1990 came from QVC. Although they are most known for their televised shopping experience, the online channel now accounts for more than 1/3rd of their sales. Their recent partnership with CashStar will leverage CashStar’s
“digital gifting and incentives platform to provide a personal, compelling and convenient gifting experience”, says CashStar in their recent press release. I for one, would love an eGift Card from QVC, so I can pick my own QVC gift this year…I’ve never known how to return the gifts my parents get me…and frankly I pick out better gifts for myself. Read more on this interesting integration of TV, online, gift cards, and the eGift:
CashStar to Power QVC's eGfit Card Program

Are you prepared for total immersion into e-tail? Facts to consider if your answer is NO:

“After years of recession-fueled frugality, more Americans are feeling the holiday gift-giving spirit in 2011”, says a recent USAA survey. Has your company’s holiday giving increased this year? Budgeting was likely done a year ago, but are you spending more for employee and customer gifts due to better times or do you fall in the “budget glue” category? Have you thought of
gift cards as budget glue? You can literally stick to the dollar of your company gift giving budget with flexible denominations, while giving the gift that people really want – choice!

Although our industry trend reports are typically focused on B2B gift card topics and industry events; we thought that “Turning Negativity into Engagement" is a particularly important topic as our clients and customers enter into an uncertain holiday season. At this year’s MoShow we were reminded of some valuable lessons in listening and reacting. We’re happy to share with you a presentation around embracing technology to
listen to your customers, to bring your brand and brand programs closer to enlightenment. Are you willing to accept social media and online networks as listening tools, to assess your customers’ opinions and react? Many believe that adopting these technologies could back-fire on a brand in an all-too-public forum. But consider that negative conversations about your brand are happening online, whether you are present or not…how you listen and address them could be the difference between a proactive leader and a tarnished reputation. Some really great advice and answers to these nagging concerns come to us in a presentation given at the MoShow’s Incentive Gift Card Council (IGCC) meeting. This presentation, by Mike McDonnell, Vice President, Product Management & Client Solutions at
Affinion Loyalty Group, offers fresh perspectives and real-world examples of how to turn negativity into opportunities for engagement in
The Bright Side of Negative Engagement. This presentation will help you determine a critical response to a negative customer experience and help you answer the important question,”What’s Your White Chocolate Mickey?”
Click here to read the rest of GCP’s Industry Trend Report