Deborah Merkin
Recent Posts
Holistic Health Starts at Home—and Impacts the Workplace More Than You Think
These days, “wellness” isn’t just a buzzword—it’s a business strategy. For HR leaders, managers, and business owners, it’s clear that supporting your team’s physical and mental health isn’t just good for them, it’s good for your bottom line. But there’s a piece of the puzzle that often gets overlooked: what’s happening at home.
10 Tools To Create Caring And Comfortable Customer Loyalty
Customer loyalty is the bedrock of any successful business, and the way you deliver your product or service plays a pivotal role in cultivating that loyalty. As Micah Solomon, a renowned customer service consultant, highlights in his book High-Tech, High-Touch Customer Service, even the most perfect product needs to be delivered with genuine care to truly resonate with customers. In today's competitive market, showing care goes beyond the product itself—it's about creating an experience that makes customers feel valued and appreciated.
Creating Customer Loyalty, One Bite At A Time
Did you ever ponder what the restaurant and the real estate industries have in common? Imagine that as a conversation starter at your next party of social function!
The parallels are not widely published, but there are many commonalities between dining and home selling or buying. Both businesses rely heavily on repeat customers as a result of creating satisfied customers.
When a customer is pleased with a business, they are more likely to spread the good word to others, who will in turn patronize your business.
3 Reasons to Use Healthy Incentives for Medicaid Enrollees
Do you use your health plan as a trusted advisor to guide your healthy lifestyle initiatives? If you do, you’re not alone. Health plan enrollees, especially those enrolled in public health plans like Medicaid, look for guidance and incentive reinforcement on how to live a healthy lifestyle. This interaction is crucial as it not only encourages healthy behavior but also helps reduce overall plan costs.
3 Ways to Leverage the "Internet of Things" to Improve Customer Loyalty
The opportunity to boost your loyalty program and track real consumer habits is bigger than ever when you leverage today’s internet of things. With smartphones, fitness trackers, smart watches and other portable electronics, the consumer behavior data is there. Use it to your advantage to track and improve your consumer loyalty program.
