GiftCard Partners Blog

We know digital gift cards and incentives are popular, based on their ease of delivery and eco-friendly nature, while still providing the same flexibility of a tangible gift card.  But what we want to know is who is most likely to buy this new technology? Research conducted by Urban Wallace Associates and sponsored by CashStar provided the GCP team with some insight. In this eGift Card Buyer Study, they interviewed over 6,000 eCert users across a national sample. Here are some key findings: There are 3 different demographic shoppers: 1. Generous Gifter- This is primarily a mom who is responsible for all the family gifting. She works,is part of a two-income household, has children and is very busy. She is looking for an easy way to shop with a personal touch. Giving a gift card or eCert is easy. She spends approximately $35per gift. 2. Metro-Digital Shopper- A young urban professional who is busy, looking for instant gratification, and only shops on-line, via smart-phone or ipad, often on the go. The Metro-Digital Shopper is highly educated, tends to spend over $75 per gift card/eCert and purchases during peak times like lunch time and in the evening. 3. The Grateful Boss- ( This is the segment GCP was most excited about, as we had a little potential for B2B information!) This is typically a front-line manager who wants to provide instant gratification for a job well done. He/She is highly educated, makes over $100K a year, and 98% are married. They tend to purchase gift cards/ecerts an average of 5-7 times a year with an average value of $150- $200! They usually purchase during lunch time between 11 AM and 12PM. The Grateful Boss may have a secret budget for this program, purchase it out of his personal funds, or through a formal motivation program. But in any of these cases it is important to provide quick gratification for the employee and reinforce successful behaviors. The research also discussed that 85% of digital gift cards and incentives are incremental sales over plastic! Which begs the obvious question, why aren’t more retailers using eCerts? Let us know what you think about this by leaving us a comment!

Every once in a while I’ve got to blog a gift card feel-good story. In Indiana, the Worth County Development Authority is offering students in the county a $75.00 gift card to help with pricey back to school expenses. The non-profit organization is donating more than 1,300 gift cards, that’s more than $100,000 worth. Back to school can be a stressful and expensive time for families; it’s nice to see this creative use of gift cards. Watch the video below:  

This is an interesting topic for our clients (retailers) to follow. When we sell our merchant client’s gift cards into the B2B sector, our client’s wish that they could “know” who the gift card users are. The customer who selects a merchant gift card as reward for doing a great job or through their credit card loyalty program are in fact consumers and therefore, potential brand advocates, and incremental new customers of the future. The consumer who redeems for a gift card is one

Working in the B2B and corporate side of the gift card industry, this story caught my eye as it’s a clear indication of the power of gift cards as a consumer promotion and spending incentive. As a wanna-be power-user of my loyalty rewards and savvy consumer, I’m drooling over this story. Here’s what Cardratings.com has to say about recent gift cards offers as loyalty rewards & credit card promotions.“Bonus offers on credit cards have never been juicier, said Cardratings.com founder Curtis Arnold, who has followed the industry for about 10 years. Arnold said he was "blown away" recently by an offer he received -- and quickly snapped up -- for the American Express Business Gold rewards card. He'll get $500 in gift cards if he charges $2,000 in the first three months, plus the card's $125 annual fee is waived for the first year.” Beyond how cool it is to get a free $500 gift card bucks, I know when I am given gift cards as an incentive or request them through my loyalty & rewards programs, I truly feel like it’s a “gift for ME”. When I receive and spend credit card style gift cards (open loop) cards, I tend to spend them on practical items, like food shopping or gas or not remember where I spent them or on what. For this reason, I much prefer closed loop or brand/retailer specific gift cards. This is likely why Amex offers gift cards from specific retailers, rather than just their own…they are much preferred by employees as incentives, loyalty rewards program users, and consumers for incentive and promotions. For more on
how credit card companies are using bonuses like gift cards to woo new customers, click here.    

This interesting Canadien article pointed out a seemingly obvious but interesting point.  As unemployment rates drop employees gain an advantage over employers in terms of the job search.  Employers find during these times of transition, when the unemployment rate is dropping and employees tend to start to look around the job market, that they need to ensure that their employees stay happy.  How to keep employees happy? Incentive programs! A poll of 429 businesses found that more often than not, business owners count on employee incentive programs to draw and maintain motivated employees.  Increased employee motivation is the top priority of 88% of respondents.  Gift cards are an incredibly effective way to motivate your employees.  They are easy to administer and use, they hold trophy value, and show true thought when given from employers to employees.  How high on your priority list is employee motivation this year? How do you incent your employees?  
For more information on employee motivation in the coming year click here.