As the holiday season approaches and the holiday shopping season descends consumers are spending more than they have in recent memory, but they are still looking to save and add value whenever possible. Adding a loyalty program for your consumers, your employees, or both can add measurable value to your business. Adding a loyalty program for consumers will keep them coming back throughout the holiday season, and an employee loyalty program will keep employees satisfied and motivated during a busy time of year. Loyalty programs can take a variety of forms, from a points system in which consumers or employees can accrue points over time based on purchases or a job well done respectively, to a rewards based system where consumers or employees receive rewards, such as gift cards, for these same behaviors. According to Mark Johnson, CEO of Loyalty360, "From a data/analytics/insight perspective, the generic branded, especially the reloadable cards are more important [for brands] and you glean more insight into the interests of the consumer." Johnson goes on to note that the ease of use gift cards provide to both consumers and employees makes them very valuable in the context of loyalty programs. During the holiday season as people become busy and very budget conscious, gift cards help ease the burden on necessities such as clothing from The Limited or The Children's Place, or gifts for others from retailers such as 1-800-Flowers. The flexibility of gift cards offers employees and consumers the flexibility to use the loyalty rewards gifted to them on gifts for others. For more information on gift cards as loyalty rewards check out this article from BizReport.
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