What do Call Center & Retail Employees Have in Common?
Call Center and retail employees have long shared several unique employee motivation challenges. Managers of both professions suffer from high turnover, training issues for primarily entry-level jobs, team morale issues, and a need to infuse the workplace with creative incentives. Call centers and retail environments share these challenges and you might think the commonalities end there…but WHO is filling these positions? “Generation-Y”.
When thinking of incentives for Gen-Y, you must choose flexible, sought after rewards for excellent teamwork, meeting individual and team goals, and meeting and exceeding training objectives. Gift cards have earned the highly coveted “best employee incentive” spot amongst rewards and incentives, as the employee is empowered to select what they want in the end. This generation requires choice, to select what they consider to be cool or needed. What are some other unique employee solutions for this generation? Check out
5 tips for training your Gen Y call center or retail sales employees and let us know what challenges you are finding when training and motivating your employees.
Top Reasons why to use gift cards for incentives
Incentives as a way to boost employee morale, motivation and performance is nothing new, but let’s look at 5 perspectives for why to consider gift cards as incentives. Gift cards are as close as you’ll find for a one-size-fits-all incentive. They truly satisfy all demographics, interests, needs and lifestyles and offer much flexibility for the buyer. 1. Employees want gift cards. According to a recent study by Incentives Magazine, 8 out of 10 employees report that they prefer gift cards over other incentives. 2. Gift cards provide choice. Choice not just in what your recipient selects, but you often have choices in how you give them: eCert, mCert (mobile delivery) or plastic 3. Gift cards can be shared with family and friends. A night out with loved ones of friends has been cut back as discretionary spending, revive the night out with gift cards. 4. Gift cards can fit many corporate needs. Bulk gift card purchases provide cost savings and fit a variety of business scenarios can provide additional cost savings. Use for employee incentives & retention and use as rewards in corporate health & wellness programs, consumer promotions, customer promotions & loyalty, and/or as dealer and reseller awards. Source for list: Ceridian Connection.
Improving Employee Health & Increasing Performance
In today's competitive workplace, the performance of employees is crucial for the success of any organization. However, what if I told you that one of the reasons for underperformance could be related to the physical or mental health of employees?
Ramping up for Incentive “Gamification”
At GiftCard Partners, we’ve been hearing a lot about how corporations are targeting gaming as a way to attract employees to workplace motivation and incentive programs. Interactive games are a fun and effective way to educate and train employees, and promote behavior changes. According to the National Training Laboratories, learners who engage with games as part of their educational process retain 75 % of the knowledge they acquire.
